Warranty and Service Level Agreement

Infinity Technologies LTD

Warranty Conditions

As part of our commitment to delivering superior quality and ensuring customer satisfaction, Infinity Technologies LTD provides the following warranty conditions for the commercialization of radio communication and telecommunication equipment:

  1. Duration:
    • The warranty period for all radiocommunication/telecommunication equipment sold by Infinity Technologies LTD is guaranteed for a minimum of one (1) year from the date of purchase.
    • Spare parts are guaranteed for a minimum of six (6) months from the date of purchase.
  2. Coverage:
    • During the warranty period, Infinity Technologies LTD will repair or replace any defective parts or equipment, free of charge, subject to the terms and conditions outlined below.
  3. Terms and Conditions:
    • The warranty covers manufacturing defects and faulty components under normal usage conditions.
    • Damage resulting from misuse, mishandling, unauthorized modifications, or natural disasters is not covered under warranty.
    • Infinity Technologies LTD reserves the right to determine the cause of the defect and the appropriate method of repair or replacement.
    • Repair or replacement services will be provided either by Infinity Technologies LTD’s certified technicians or authorized service centers.
    • Customers are responsible for presenting proof of purchase (receipt or invoice) when claiming warranty services.
    • The warranty period for replaced parts or equipment shall not extend beyond the original warranty period.
  4. Claim Procedure:
    • Customers experiencing issues with their radiocommunication/telecommunication equipment under warranty should contact Infinity Technologies LTD’s customer service department.
    • A valid warranty claim will require the submission of the original proof of purchase and a detailed description of the issue.
    • Upon verification of the warranty claim, Infinity Technologies LTD will initiate the repair or replacement process within a reasonable timeframe.
  5. Exclusions:
    • Damage caused by improper installation, unauthorized repairs, or third-party accessories is not covered under warranty.
    • Damage due to electricity/voltage surges.
    • Mishandling and accidental damage.
    • Normal wear and tear, cosmetic damages, and consumable parts are excluded from warranty coverage.
  6. Data Loss Disclaimer:
    Infinity Technologies LTD shall not be held liable for any loss, corruption, or damage to data, including but not limited to data loss occurring during repair or service of the device. Customers are strongly advised to back up all data prior to submitting their devices for repair. Failure to do so may result in irreversible data loss, for which Infinity Technologies LTD will bear no responsibility. By submitting your device for repair, you acknowledge and accept this risk.

By adhering to these warranty conditions, Infinity Technologies LTD aims to ensure the highest standards of quality and reliability for our valued customers.

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